Delivery Information

U.K. mainland

We use Royal Mail Tracked and Parcelforce services.  Wherever possible we dispatch orders received on weekdays before 1300 on the same day. There are no dispatches at weekends or on public holidays.  Parcelforce do not deliver on Saturdays.

Weight of parcel Service Speed Price
Under 1kg Royal Mail 48  2-3 working days £3.50
1- 2 kg Royal Mail 48  2-3 working days £3.95
0 - 2kg Royal Mail 24 1-2 working days £5.15
2 - 25kg Parcelforce 48 2 working days £6.75
2 - 10kg Parcelforce 24 1 working day £7.99
10 - 25kg Parcelforce 24 1 working day £9.99

 
For U.K. orders worth £200 or above postage is free of charge.  This will automatically be applied at Checkout.

Local customers can pick up orders directly from our premises.  Telephone us on 01380 725952 or email us an order (rather than ordering from this website) at least a few hours ahead so we can have it ready. 

We also sell on Amazon, delivery is next day on most of the range for Prime customers, although it's a more expensive way to buy.

Scottish Highlands & Islands, Isle of Man, Isles of Scilly, Northern Ireland

Applies to postcodes: 

Scotland: AB31-38; AB45; AB52-56; All of IV except IV4-9 and IV63; FK17-FK21; All of HS; KA27-28; KW1-3; KW5-17; PA20-PA80; PH17-50; ZE 1-3
Northern Ireland: 
BT 1-94
Isle of Man
IM 1-9; 99
Isles of Scilly: 
 TR21-25

Our fulfilment company use Royal Mail Tracked as standard up to 2kg and Parcelforce services for parcels over 2kg.   We can also offer Royal Mail over 2kg which is much cheaper than Parcelforce, however you will need to contact us (rather than place an order through the website) in order to access this service, as it will be sent direct from the workshop.

Weight of parcel Service Speed Price
Under 1kg Royal Mail 48  2-3 working days £3.50
1- 2 kg Royal Mail 48  2-3 working days £3.95
0 - 2kg Royal Mail 24 1-2 working days £5.15
2 - 10kg

Royal Mail 24 [please contact us directly to access this service]

1-2 working days £9.99
2 - 25kg Parcelforce H&I Standard 3-4 working days £16.99
2 - 25g Parcelforce H&I Express 2 working days £19.99

 

Channel Islands -  £19.99 for 48 Hour courier

European Union

For European based sellers of Biteback, please visit our STOCKISTS page.

If ordering direct from us - please note that we don't charge any VAT on the products and shipping. However you will have to pay import VAT (and possibly local courier fees) when you receive your parcel, please see below for more details.  

Parcels under 2kg:   We use Royal Mail International Standard which is an untracked service.  The postage price depends on the weight of the parcel - this will be calculated at Checkout.  Import VAT is due on all parcels no matter what the size.  Delivery speed depends on the country.

Parcels between 2kg and 5kg:  We use Parcelforce's Euro Economy service, which requires the customer to pay any due taxes and duties at the point of delivery. Import VAT will be due upon delivery, at the specified rate of your country. In most countries there is an additional clearance fee to pay to the courier. Please do contact us via bitebackproducts@btinternet.com before placing your order and we can try to provide an estimate of fees.

In Germany, we also offer Parcelforce's Euro Priority service, which means the taxes and duties are all incorporated into the shipping cost and paid upfront. You can select this service at Checkout. Please be aware, though, that these parcels may take a bit longer than the Economy service.

Parcelforce liquids limit is 1L if parcel travels by air (Azores; Balearic Islands; Belgium; Bulgaria; Canaries; Corsica; Estonia; Greece; Latvia; Lithuania; Luxembourg; Madeira; Malta; Romania; San Marino; Slovakia; Slovenia; Spain; Turkey).

Parcelforce liquids limit is 5L to all other European destinations

Parcels over 5kg:  We can get a quote from alternative couriers including UPS and DHL. Please contact us at bitebackproducts@btinternet.com for a quote.

If a customer decides to refuse the parcel at point of delivery, we will refund the product costs but not the shipping, and there is a returns charge of £1.50 per item.