Same-day dispatch
Order before 1pm
Weekday orders placed before 13:00 are dispatched the same day wherever possible. We do not dispatch at weekends or on public holidays.
Delivery & returns
Delivery information
How and when your order arrives, including UK delivery rates, dispatch times, local collection, and how ordering works for the EU and North America.
United Kingdom & Channel Islands
We use Royal Mail Tracked services. Wherever possible we dispatch weekday orders received before 1pm on the same day.
Standard & Express
Tracked 48 or Tracked 24
Standard shipping is Royal Mail Tracked 48. Express shipping is Royal Mail Tracked 24, calculated by parcel weight.
Free over £200
Applied at checkout
UK orders worth £200 or above are posted free of charge. This is applied automatically at checkout.
UK delivery rates
| Parcel weight | Service | Speed | Price |
|---|---|---|---|
| Under 1kg | Royal Mail Tracked 48 | 2–4 working days | £3.99 |
| 1–2kg | Royal Mail Tracked 48 | 2–4 working days | £4.50 |
| 2–3kg | Royal Mail Tracked 48 | 2–4 working days | £4.99 |
| 3kg+ | Royal Mail Tracked 48 | 2–4 working days | £6.99 |
| 0–2kg | Royal Mail Tracked 24 | 1–2 working days | £5.75 |
| 2kg+ | Royal Mail Tracked 24 | 1–2 working days | £8.50 |
UK orders worth £200 or above are posted free of charge. This is applied automatically at checkout.
Local collection
Local customers can collect orders directly from Rowde or Orcheston, Wiltshire, saving on delivery cost. Rather than ordering through this website, call 01273 278187 or email contact@bitebackproducts.co.uk and we can arrange it. Please give us a couple of days' notice if you can.
Buying on Amazon
Our products are also available on Amazon. Delivery is next day on most of the range for Prime customers, although it is a more expensive way to buy.
European Union
For European-based sellers of Biteback, please visit our stockists page. Ordering from a local seller, or alternatively Old Mill Saddlery in Northern Ireland, will undoubtedly save cost and hassle.
If ordering direct from us, we're not experts on the customs regulations for each country, so please check before ordering that the products are permitted within your country.
We don't charge any UK VAT on the products and there shouldn't be any customs duties to pay, as the products are of UK origin. However, you will have to pay import VAT and possibly local courier fees when you receive your parcel.
We offer a choice of Royal Mail International Tracked (0–30kg) or UPS (0–10kg). The postage price depends on the weight of the parcel and will be calculated at checkout. Import VAT will be due on all parcels no matter what the size. Delivery speed depends on the country but it is 5–7 days for most countries.
If a customer decides to refuse the parcel at point of delivery, we will refund the product costs but not the shipping, and there is a returns charge of £1.50 per item.
North America
We don't post to North America, but we do have a stockist there: The Hale Horse (Premium Horse Skin Care Products).
Returns & refunds
Need to return an order? Read our returns and refunds policy for the current details.
Question about your delivery?
Get in touch if you need help with an order, delivery or collection.