Delivery Information

United Kingdom & Channel Islands

We use Royal Mail Tracked services.  Wherever possible we dispatch orders received on weekdays before 1300 on the same day. There are no dispatches at weekends or on public holidays.  

Weight of parcel	Service	Speed	Price
Under 1kg	Royal Mail 48	2-3 working days	£3.50
1- 2 kg	Royal Mail 48	2-3 working days	£3.95
2 - 3 kg	Royal Mail 48	2-3 working days	£4.95
3+ kg	Royal Mail 48	2-3 working days	£6.50
0 - 2 kg	Royal Mail 24	1 working day	£5.50
2+ kg	Royal Mail 24	1 working day	£7.99

 
For U.K. orders worth £200 or above postage is free of charge.  This will automatically be applied at Checkout.

Local customers can pick up orders directly from our premises.  Telephone us on 01380 725952 or email us an order (rather than ordering from this website) at least a few hours ahead so we can have it ready. 

We also sell on Amazon, delivery is next day on most of the range for Prime customers, although it's a more expensive way to buy.

 

European Union

For European based sellers of Biteback, please visit our STOCKISTS page.

If ordering direct from us - we're not experts on the Customs regulations for each country, so please do check before ordering that the products are permitted within your country.  We can provide commodity codes if you message us directly.

We don't charge any VAT on the products and shipping. However you will have to pay import VAT (and possibly local courier fees) when you receive your parcel, please see below for more details.  

Parcels under 2kg:   We use Royal Mail International Standard which is an untracked service.  The postage price depends on the weight of the parcel - this will be calculated at Checkout.  Import VAT is due on all parcels no matter what the size.  Delivery speed depends on the country.

Most parcels between 2kg and 10kg:  We use UPS Standard service, which requires the customer to pay any due taxes and duties at the point of delivery. Import VAT will be due upon delivery, at the specified rate of your country. 

Parcels over 10kg:  We can get a quote from a range of couriers including UPS, TNT and DHL. Please contact us at bitebackproducts@btinternet.com for a quote. 

If a customer decides to refuse the parcel at point of delivery, we will refund the product costs but not the shipping, and there is a returns charge of £1.50 per item.